Modivcare is the nation's leading managed healthcare organization specializing in the management of non-emergent healthcare transportation benefits. Modivcare’s client base consists of state and local government agencies (Medicaid agencies, transit authorities, school boards), managed care organizations, and hospitals. Modivcare offers a complete outsourcing solution to their clients.

We meet members where and when it matters, with a data-driven approach to providing care and services to best meet their needs.

We leverage our unique suite of solutions to address the social determinants of health (SDoH), bringing quality transportation, remote monitoring, chronic care management, meal delivery, and personal in-home assistance with activities of daily living to members.

Service Revenue

$13.50 per hour ($6.75 per interval)

Hourly rate shown assumes the servicing of two, 30-minute intervals

Certification Details

Phase I: Instructor-led & Self-Paced Work

Learners will learn about the client, how to navigate systems, and how to address member questions and concerns.

• Requires strong attention to detail, lengthy periods of intense concentration, and a great deal of learner involvement and class participation.
• Four hours of instructor-led content per day and up to two hours of self-paced content.

Phase II: Certification Live Call-Taking

Learners will apply all that was learned in Phase I to live calls, extended to five full days. Time to start earning revenue!

• During the Certification SOW, Service Partners are required to service a minimum of 15 hours (30 intervals) per week during times posted in Starmatic and as outlined in the SOW.
• 4 of these hours (8 intervals) must be serviced on Mondays. Please review the Certification SOW for additional information, including the end date.

Please note: At times during class, agents may be asked to go on camera.

Class Time Offered

Mon-Fri 9:00 am- 1:00 pm ET

Mon-Fri 3:00 pm- 7:00 pm ET

Mon-Fri 8:00 am- 5:00 pm ET

Mon-Fri 9:00 am- 5:00 pm ET

What to Expect

• With transportation to and from appointments.
• In resolving issues with previous appointments.
• With a transportation recovery where a scheduled trip has failed.
• With benefits eligibility.

Given the nature of certain types of calls, some members may express feelings of distress, impatience, fear, or anxiety. This can pose a challenging situation to handle. However, the experience can also be highly rewarding - having the opportunity to provide valuable assistance to these members.

Effortlessly maneuver through the client's system by utilizing function keys to ensure accurate processing of ride transportation. Collaborating with various departments within Modivcare to effectively address and resolve transportation and eligibility issues.